Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

To start a return, please get in touch via hello@iloclothing.co.uk before sending it back to us, and tell us what the problem is and what you'd like as return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. It does not need to be in its original packaging. You may also need the receipt or proof of purchase.

If there is something wrong with your purchase, we understand it may have been tried on and worn. Please state clearly on your email what you find the issue to be.

To send your free return, we'll provide you with a prepaid label via email. You will need to print it and attach it to your package. In the email it will say what size your package can be, or just use the original packaging.

ILO Ltd. Reserves the right to refuse a return if it is found to have been used beyond reasonable trying on.

You can always contact us for any return question at hello@iloclothing.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale Items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your preferred choice of store credit, exchange or full refund. If you chose full refund, you will be refunded on the original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.