Shipping & Delivery Policy

Your ILO item/s will be dispatched within a maximum of 5 working days of your order, if you are in a rush and require faster despatch, please include a note in your order and we will endeavour to accomodate your request. We are very happy to help out with last minute gifts, and you can get them directly sent to where you are going.

UK Shipping is calculated at checkout. Email subscribers receive free shipping, non-subscribers receive free shipping on orders £40 and above and will be sent via Second Class Royal Mail. This is not a recorded service, if you require tracking please purchase a shipping upgrade, of which there are several options both with Royal Mail and Evri.

International Shipping will be via Standard Royal Mail International or Tracked International, depending on what you choose at checkout. Please note that Standard International is not traceable or insured. Email subscribers receive free shipping on international orders £75 and above.

If your order is a gift it includes your gift message handwritten on a card. No invoices are sent with orders. If you require and invoice please get in touch.

ILO only uses 100% home-compostable materials for posting, this means all packaging is paper-based and it doesn't need industrial composting to biodegrade. Please dispose of it responsibly – earthworms will love it!

Have any questions?